We’ve designed the sign-up process so most of our customers will be able to take advantage of this valuable service as soon as possible. If you use your ATM or debit card, checking, savings, money market account, or loan account in order to verify your identity during sign-up, you’ll have immediate access to Online Banking, as long as your information was provided correctly. There are times when we need to look a little closer at the information you provided before we can grant access. In these cases, you should be able to log on within 2 business days. If we are unable to complete your request, we will contact you via email. For this reason, it is very important to provide a valid e-mail address during sign-up. This is the fastest and easiest way to contact you to follow up on anything regarding your request.

If you use a Line of Credit or Certificate of Deposit account, Provident will need to look a little closer at the information you provided before we can grant access. In these cases, you should be able to log in with 2 business days. If we were unable to complete your request, we will contact you via email. For this reason, it is very important to provide a valid e-mail address during sign-up.

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